Return Policy

Return Policy

Your satisfaction is our priority. If something doesn’t feel right with your order, we’re here to help and make the return process simple and fair.

Return Window

You may request a return within 30 days of receiving your order, as long as the item meets the conditions below:

• The product is in its original condition
• Unused, unworn, and free from any damage
• All original tags are attached
• Packaging remains intact
• A receipt or proof of purchase is included

Once we receive and inspect your returned item, we will notify you via email. Approved refunds will be issued to your original payment method. Please note that shipping fees are non-refundable, and return shipping costs may apply.

Eligible Return Cases

• Misprints or low-quality printing
• Spelling mistakes made by us in the design
• Wrong color or product sent compared to your order
• Unexpected stains or marks on the garment
• Any other production or service-related errors caused by our team

Non-Returnable Cases

• Wrong size selected by the customer
• Incorrect design or print chosen during ordering
• Spelling mistakes provided by the customer for custom products

For any questions or help with your return, please contact us at:
support@penguinbest.com

♥ Thank you for supporting our independent U.S. clothing brand — every purchase helps keep the historic Garment Center alive. ♥