Refund Policy

Refund Policy

Your trust matters to us. If you experience any issues with your purchase, our refund policy is designed to ensure your rights are protected and your concerns are handled with care.

Processing Time

Refunds are issued within 14 business days from the date your refund is approved. If any unexpected delay occurs, our support team will immediately assist you to resolve the issue.

Secure Transactions

All refund transactions are securely processed through PayPal. For more details regarding payment methods, please refer to our Billing Terms. We do not store your credit or debit card information on our servers.

Eligibility

Once we receive and inspect your returned item, we will notify you by email regarding its refund eligibility. Approved refunds are issued back to your original payment method within the stated processing timeframe.

Refund Delays

If your refund has not appeared yet, please check first with your bank, card provider, or payment service. If the delay continues beyond their normal processing times, contact us for further support.

Sale Items

Only regular-priced products are eligible for refunds. Sale or discounted items cannot be refunded.

Exchanges

We accept exchanges only for defective or damaged items. To begin an exchange request, please contact us at:
support@penguinbest.com